The Lending Quality Assurance Specialist conducts assessments on lending departments to ensure compliance with laws and ethical standards, communicates findings to stakeholders, collaborates on process improvements, and follows up on action plans. They maintain independence and are responsible for drafting reports.

The Charge Off Recovery Collector is responsible for contacting members to collect on written-off loans, negotiating payment arrangements, tracking and monitoring repayment plans, and performing skip tracing efforts. The role also involves maintaining detailed records of communications regarding member accounts, addressing debtor queries, and ensuring compliance with debt collection regulations.

The Mortgage Lending Manager will lead a team of mortgage loan officers, overseeing daily operations, pipeline management, and ensuring compliance with regulations. Responsibilities include coaching the team, managing vendor relationships, and collaborating with marketing on product strategies and service improvements.