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Lead enterprise risk management and captive insurance operations, design and place insurance programs, oversee claims administration and loss control, manage brokers/carriers, liaise with Legal on coverage and contracts, control insurance budget and compliance across retail, manufacturing, and hospitality operations, and supervise claims and captive staff.

Lead customer-centered digital product initiatives across ecommerce, mobile, retail technology, and omnichannel experiences. Drive discovery through delivery: define strategy, success metrics, roadmaps, and implementation-ready artifacts (workflows, wireframes, prototypes, user stories). Partner with UX, engineering, analytics, and business stakeholders to optimize products through experimentation, analytics, and iterative improvements while advancing product and UX practices.