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Lead and develop a team of Client Experience Managers to improve operational consistency, workforce planning, escalation governance, and data-driven performance across SaaS and AI-enabled client programs. Drive operational standards, continuous improvement, risk mitigation, and leadership capability to deliver scalable, predictable client outcomes.

Provide VIP-level support to ~4,000 salons and 20 distributors across US/Canada: resolve account, order, and program issues; manage returns and redemptions; build Excel reports; maintain program materials; escalate complex issues; coordinate with internal teams and the client to ensure timely, accurate program administration and high customer satisfaction.

Lead technical support operations and client relationships for SaaS/AI products. Own program performance, KPI/SLAs, escalations, reporting, team development, training, and continuous improvement to ensure exceptional customer experience across global support teams.

Lead technical support operations for assigned SaaS/AI programs, manage client relationships and escalations, drive KPI/CSAT/quality improvements, develop Team Captains and frontline teams, build reporting and operational frameworks, and execute continuous improvement to ensure scalable, high-quality customer support.

The Technical Support Specialist interacts with customers to resolve issues, triage requests, log support tickets, and ensure customer satisfaction through effective communication and problem-solving.

The Senior Executive Assistant provides high-quality administrative support to executives, manages schedules, travel logistics, and internal communications, and enhances executive operations through process improvements.

The Marketing Lead will orchestrate campaigns, ensure alignment across teams, analyze performance metrics, and mentor junior marketers to enhance marketing effectiveness.

Lead end-to-end HR strategy and operations for assigned business units. Act as strategic advisor to leaders, drive workforce planning, performance development, employee relations, labor compliance, onboarding for ramp-ups, and use HRIS and data to inform people decisions and mitigate talent risks.

The Senior Revenue Operations Specialist will lead RevOps initiatives, manage systems and tooling, support forecasting, and drive operational improvements to enhance scalable growth.

The Senior Accounting Associate oversees bookkeeping, prepares financial reports, conducts payroll, and supports audits while maintaining accounting systems.