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This role involves leading a team focused on enhancing customer experience through journey mapping, persona development, and process improvements. Responsibilities include managing projects, establishing reporting tools, mentoring teams in project management practices, and facilitating stakeholder communication.

The Instructional Designer will develop and implement Sales and Finance training for new hires, design learning objectives, create training materials, and assess training needs. This role requires collaboration with various teams and includes travel to client sites for training delivery. The position focuses on ensuring knowledge retention and user engagement throughout the program's lifecycle.