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Lead cross-functional broadband programs focused on outage management to improve detection, processes, and customer communications. Build project plans, workflows, and BRDs; manage risks, governance, stakeholder communications, and status reporting. Partner with Business Analysts and technical teams to validate requirements, drive execution, and deliver operational improvements across product, operations, and customer experience.

Designs and delivers learning programs: conducts needs assessments, defines learning objectives, creates curriculum and materials, manages program schedules and dependencies, implements assessments, collaborates cross-functionally, and supports post-training analysis and change management.