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Lead and coach a team of Product Experts to drive vehicle subscription sales and customer success. Maintain deep product knowledge, conduct demonstrations, implement sales strategies, manage customer journeys from enquiry to onboarding, and collaborate with stakeholders to optimise solutions and meet sales targets.

Face-to-face customer coordinator managing post-sale lifecycle: handle walk-ins, vehicle exchanges/returns, damage inspections, billing and insurance issues, record interactions in CRM/vehicle systems, coordinate with fleet and sales, and ensure contract compliance while delivering empathetic, solution-focused service.

Lead and coach a team of InLife Coordinators to own the end-to-end post-sale customer journey at the Cricklewood hub. Oversee daily hub operations, resource planning, escalations, and cross-functional collaboration. Drive process improvements, monitor NPS/retention/resolution KPIs, and act as the voice of the customer to improve retention and scalability.

The Workshop Controller oversees workshop operations, manages scheduling and resource allocation, maintains safety compliance, controls costs, and drives process improvements to ensure efficient fleet maintenance.

Provide in-person post-sale customer support at the Melbourne hub: manage onboarding, returns, vehicle exchanges, fleet availability and maintenance coordination, resolve customer enquiries by phone and face-to-face, and ensure high-quality, professional customer interactions.