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Lead discovery workshops to capture requirements; design and configure RegWorks solutions; document solutions from discovery to delivery; guide business transformation; support data migration, testing and go-lives; collaborate with PMs, technical teams and developers; mentor consultants and support pre-sales and estimations.

The Engagement Manager oversees project delivery, ensures governance and risk management, builds customer relationships, and supports business growth.

Sell SaaS solutions into EMEA Financial Services by building territory and account plans, developing pipelines, managing opportunities in Salesforce, leading demos and negotiations with stakeholders up to C-level, and partnering with GTM, product and delivery teams to ensure successful outcomes and market growth.

Deliver and configure enterprise software implementations, migrations, integrations and upgrades. Build and support API integrations and data migrations, assist testing/UAT and Go Live, troubleshoot and provide ongoing technical support, and collaborate with project teams to optimise delivery and best practices.

Coordinate end-to-end tender and proposal submissions, liaise with Sales, Technical, Legal, Product and Services teams, prepare and format responses, monitor tender portals, manage timelines and bid documentation, organise review meetings, track bid performance, and support sales administration while continuously improving bid processes and templates.

Manage a portfolio of SaaS implementation projects from kick-off to go-live. Coordinate cross-functional teams, manage scope, budgets, timelines and risks, build trusted customer relationships, drive governance and commercial outcomes, and continuously improve delivery practices for customers across Australia, New Zealand and other regions.

Provide phone, email and remote technical support to government customers; troubleshoot and recreate issues in test environments; liaise with Development, Product and Customer Success; participate in customer meetings, prepare reports, and continuously build technical knowledge.

The Account Director will drive growth in Local Government by managing relationships, retaining customers, acquiring new business, and leading enterprise sales opportunities.

As a Senior Software Support Analyst, lead the resolution of major incidents, coordinate teams, mentor analysts, and improve service outcomes.

As a Software Support Specialist, you'll lead investigations of customer incidents, resolve technical escalations, and collaborate across teams to improve product stability and customer satisfaction.