Lead product strategy and delivery for a vertical software platform serving the self-storage industry. Conduct feature discovery, write detailed PRDs, define epics and stories, lead Agile ceremonies, and coordinate Engineering, Design, Sales, Customer Success, and external partners. Shape API contracts, data flows, integrations, and scalable platform enhancements while validating features, managing risks, and ensuring quality, timeliness, and alignment with customer needs.

Own end-to-end success for a portfolio of enterprise self-storage clients: manage complex onboarding and implementations, configure the platform, drive adoption and ROI via QBRs and reporting, advocate customer feedback into product, prevent churn, and collaborate cross-functionally. Focus on NOI, data-driven outcomes, and using AI to scale client work.