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The Travel Operations Coordinator will manage the Travel Operations team, focusing on increasing customer satisfaction and retention through effective performance monitoring and coaching. Responsibilities include daily KPI monitoring, handling escalated issues, and collaborating on GDS implementation projects.
As a B2B Coordinator, you will manage a team responsible for handling partner sales and support queries from B2B travel agents while exceeding productivity and quality KPIs. You will also provide guidance to team members, monitor performance, and propose improvements based on data analysis.
As a Customer Success Coordinator, you will manage a team of Customer Success agents, enhancing customer service levels and ensuring adherence to performance metrics. Responsibilities include coaching agents, preparing performance reports, and collaborating with cross-functional teams to drive process improvements in a dynamic environment.
The Office Manager will organize and coordinate administration duties to maintain a productive workplace, including scheduling, managing office supplies, providing support, and liaising with HR and IT departments for smooth operations.
As the Senior Travel Operations Coordinator, you will lead the Travel Operations team, focusing on increasing customer satisfaction and loyalty. Your responsibilities include supervising daily operations, monitoring KPIs, addressing escalated issues, and coaching team members. You'll also collaborate with management on new GDS implementation projects.
As a NodeJS Developer at Exoticca, you will design, develop, and implement technological solutions to various challenges. Your work will include refactoring the legacy website, building infrastructure, and collaborating with the development team to meet automation needs. You are encouraged to contribute innovative ideas to help scale the company's vision.
The Head of Paid Search will lead the strategy and execution of SEM initiatives, manage paid search campaigns across platforms, and leverage analytics to optimize performance and drive results. This role includes team leadership, budget management, and collaboration with cross-functional teams to align marketing goals.
The Strategic Partnerships Account Manager at Exoticca is responsible for negotiating rates with partners, coordinating interdepartmental communication, managing the budget, optimizing partner performance, and representing the company at meetings and trade shows.
The Analytics Engineer will analyze data to support decision-making across the organization, define key metrics, design dashboards, and communicate insights to management. They will collaborate with various departments and utilize SQL, Python, and visualization tools to enhance customer experiences and drive business initiatives.
As a Digital Analyst, you will leverage data to drive decision-making, focusing on web analytics, tracking implementation, data extraction, and analysis. You will work with tools like Google Analytics 4, SQL, and Google Tag Manager while collaborating with cross-functional teams to present complex data insights in a clear manner.
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