As an Application Support Specialist, you will analyze and troubleshoot incidents from users, provide resolution support, collaborate with global teams, document processes, and maintain knowledge articles. The role demands effective communication and proactive improvement initiatives within the support framework.

The Software Product Manager will define the product vision and strategy, prioritize customer requirements, collaborate with development to ensure quality software delivery, and analyze market trends to drive growth. They will conduct user research, monitor product performance, and communicate effectively with stakeholders.