Own renewals, retention, account health, and commercial growth for managed services and support accounts. Lead project-to-service conversions, renewal forecasting, QBRs, governance, risk recovery, expansion opportunities, and service-contract utilization. Build scalable customer-success processes and maintain accurate portfolio data in Zoho CRM and BrixioOne while collaborating with sales, delivery, architecture, operations, and finance teams.

Supports B2B technology sales execution by preparing quotes, coordinating distributors and partners, maintaining CRM data, tracking renewals, organizing client interactions, and producing pipeline reports. The role works across Account Executives, Sales Engineers, Cloudflare partners, distributors, and delivery teams to ensure opportunities progress efficiently through quoting, follow-up, approvals, handovers, and renewals.