The Customer Experience Manager will lead operations for Japanese clients, translating client needs into technical specifications, delivering services, enhancing internal processes, and fostering revenue growth in the Japanese market.

Seeking an Operations Specialist to lead client operations, translate needs into technical specifications, and deliver excellent services. Responsibilities include implementing QA processes, understanding client needs, and developing creative solutions. Requires knowledge of online music royalty distribution processes, project management experience, and communication skills. Must be based in Spain with fluency in English. Preferred knowledge of SQL or NoSQL queries and Python.