Owns end-to-end SaaS operations for multi-tenant banking customers, including SLAs, incident management, releases, disaster recovery, compliance audits, capacity planning, tenant cost modeling, and regional Azure operations. The role leads reliability and platform operations, establishes repeatable bank onboarding, designs multi-region on-call coverage, and partners with executives, engineering teams, Microsoft, and bank security teams.

Own end-to-end technical delivery for wealth technology clients, including client-specific adapter development, API integrations, data mapping, tenant configuration, deployments, and production troubleshooting. Lead technical calls, translate business and technical constraints, make scoped architectural decisions, collaborate with product and engineering teams, and contribute reusable documentation and platform feedback. The role involves client-site travel of less than 20%.