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Provide multi-channel technical customer support for WhatsApp Business API users: troubleshoot API/webhook issues, collaborate with L2 and onboarding teams, liaise with WhatsApp/Meta, and guide partners through the WhatsApp Business ecosystem.

Provide multi-channel technical support for WhatsApp Business integrations, troubleshoot API and webhook issues, liaise with WhatsApp/Meta, collaborate with L2, onboarding and commercial teams, and guide partners through the WhatsApp Business ecosystem.

Provide technical support for WhatsApp API issues, collaborate with teams, guide clients, and troubleshoot problems across multiple communication channels.

Serve as a strategic advisor to enterprise clients, diagnosing challenges, developing data-driven WhatsApp growth strategies, leading executive reviews and workshops, translating requirements into scalable solutions, driving commercial expansion, and collaborating with Product, Engineering, and Commercial teams to deliver measurable business impact.

Serve as a strategic advisor to enterprise clients, diagnose business and performance issues, design data-driven WhatsApp growth strategies, lead executive reviews and workshops, translate client needs into actionable recommendations, collaborate with Product/Engineering/Commercial teams, and drive long-term commercial growth and adoption of WhatsApp messaging solutions.

Lead strategy and execution to turn WhatsApp into a measurable performance channel for agencies and enterprise clients. Analyze campaigns and customer journeys, build measurement frameworks, define KPIs and attribution, run executive reviews, collaborate cross-functionally, scale playbooks, and educate clients on performance messaging and emerging messaging/AI trends.