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Own the full customer lifecycle across scoping, implementation, value realization, adoption, retention, and expansion for enterprise SaaS accounts. Develop success plans, manage delivery, prove business value, monitor performance, support sales cycles, and maintain executive relationships. Drive GRR and NRR while applying AI tools to improve customer insight, reporting, and delivery efficiency. The role requires ownership of both commercial outcomes and customer delivery across regulated financial services clients.

Own the full customer lifecycle for enterprise software accounts, from scoping and implementation through value realization, adoption, renewal, and expansion. Build success plans, manage delivery, monitor performance, optimize customer outcomes, and drive GRR and NRR. Lead executive governance and QBRs, support pre-sales credibility, and use AI tools to improve account insight and reporting. The role requires strong enterprise SaaS delivery experience, commercial ownership, C-suite communication, and ideally AML, fraud prevention, or regulated financial services expertise.

Manage Hawk’s global in-person and digital events program, including conferences, sponsorships, executive dinners, customer summits, webinars, and virtual formats. Own event planning, budgeting, vendor contracts, logistics, promotion, attendee experience, lead follow-up, nurture, reporting, and pipeline contribution. Partner with Sales, Business Development, Product Marketing, Customer Success, and Marketing Operations. The role requires managing multiple events concurrently, overseeing webinar tooling and HubSpot integrations, and traveling to major US, EMEA, and APAC events.

Build and manage Hawk’s global account-based marketing program across strategic, clustered, and segmented accounts. Responsibilities include account targeting, intent monitoring, LinkedIn and programmatic advertising, multichannel campaign orchestration, sales and BDR alignment, budget management, messaging, performance reporting, and pipeline measurement. The role requires using engagement and account data to optimize campaigns and allocate resources effectively.

Leads B2B demand generation strategy, pipeline targets, integrated campaigns, budget allocation, attribution, and performance reporting. Manages and develops a marketing team while partnering with Sales, Product Marketing, Content, RevOps, Partnerships, and Customer Success. Oversees ABM, digital, events, webinars, partner marketing, lead handoff, martech integration, experimentation, and executive-level reporting to optimize revenue outcomes.

Tune AML and fraud detection models using customers’ live transaction data. Investigate missed cases, alert quality, pattern drift, and false positives; validate changes through backtesting and sample review; document regulatory rationale; and present model performance and business value to compliance, risk, and data science stakeholders. Partner with customer teams on account strategy and relay customer-specific or systemic findings to product and model functions.

Drive complex enterprise sales across EMEA, targeting Tier 1 banks, financial institutions, payment providers, and regulated organizations. Responsibilities include prospecting, strategic account planning, executive relationship building, consultative selling, pipeline generation, solution positioning, negotiations, contract execution, forecasting, and account expansion. The role requires collaboration with Pre-Sales, Product, Engineering, Marketing, and Customer Success teams while positioning AI-powered AML, fraud prevention, transaction monitoring, and workflow automation solutions.

As a Support Analyst, you will provide technical support to customers using the Hawk platform, ensuring smooth user experiences by addressing issues related to rule configuration, user management, and integrations, while collaborating with internal teams for complex troubleshooting.

Lead content strategy to position Hawk as a thought leader in AI for financial crime and compliance. Develop SEO-led, long-form, and demand-generation content; manage content calendar, freelancers, agencies, and cross-functional stakeholders; support PR and executive communications; measure performance and optimize for pipeline impact.

Own the end-to-end roadmap for Hawk's agentic products across investigation, CDD/KYC, regulatory reporting and platform capabilities. Drive product vision, commercial strategy (pricing/packaging/CARR), stakeholder and customer engagement, and agile delivery with engineering and data science while ensuring explainability, safety, and governance in a regulated financial-crime context.