Design high-performing email campaigns and automated retention flows for e-commerce brands. Responsibilities include developing visual systems in Figma, optimizing designs for mobile, dark mode, accessibility, and deliverability, collaborating with copywriters and Klaviyo implementers, presenting solutions to clients, and iterating based on performance data and feedback.

Lead retention strategies for DTC clients by managing email and SMS campaigns, analyzing performance, advising clients, and partnering with design and analytics teams to drive measurable growth.

Lead and scale the Account Management function: design operating models, recruit and coach Account Directors, drive account expansion and revenue, serve as strategic partner for key enterprise clients, align account management with delivery to ensure outcomes and profitability, and support company growth and strategic initiatives.