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Lead QA for web and backend systems: design and execute manual and automated tests (UI, functional, regression, accessibility, API), integrate testing into CI/CD, track and triage defects, perform root-cause analysis, mentor junior QA, and contribute to performance and security testing and process improvements.

Design, build, and scale backend services and APIs (checkout, payments, scheduling, accounts) using Python, FastAPI, and PostgreSQL. Integrate third-party platforms, ensure resiliency and observability with Datadog, optimize performance, write automated tests, and mentor engineers while partnering with Product and Design to deliver customer-facing features.

Handle inbound inquiries via phone, email, and chat; provide product information; manage and nurture leads in the CRM; follow up to convert leads into sales; meet sales targets and quotas; collaborate with the sales team; protect patient privacy; and support other tasks as needed while working a rotating shift schedule in a hybrid Vancouver role.