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Lead strategic relationships with enterprise clients, ensuring satisfaction, commercial performance, product adoption, renewals, and cross-sell. Coordinate internal teams to deliver solutions, monitor performance metrics, provide insights, and represent client needs to influence product and service improvements. Travel for client meetings and events as needed.

Architect and build a self-service, Kubernetes-native platform: implement controllers/operators, everything-as-code (Terraform/Helm/GitOps), enable secure automated developer workflows, and own production reliability, observability, SLOs, and incident postmortems.