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Manage and maintain the contact centre knowledge repository, create and enforce documentation standards, produce learning materials, analyse contact data to identify journey gaps, drive process improvements for first-contact resolution, support Trust AI regression testing, track metrics and KPIs, and provide operational support to resolve production issues and improve customer experience.

Lead end-to-end product ownership for Cards & Lending: define strategy, own P&L, embed AI/data-driven decisioning, drive acquisition/engagement/credit performance, collaborate across Engineering, Data, Risk, and Operations, and continuously experiment to grow portfolio.

The Bancassurance Sales Specialist will drive the growth of the bancassurance channel by managing bank client relationships, promoting insurance products, and achieving sales targets while ensuring compliance and risk management.

The Strategy Specialist will shape the strategic agenda of Trust Bank, communicate with stakeholders, support initiatives, and prepare materials for key meetings.

Design, build, and deploy production-grade ML models (cross-sell, upsell, recommendation, LTV), automate model lifecycles with SageMaker, leverage LLMs for personalization and insight generation, run A/B tests, collaborate with product and engineering, and mentor junior data scientists to drive measurable revenue outcomes.

Support day-to-day operations for Trust's managed and self-directed investment products, including settlements, withdrawals, books and records reconciliation, account and trade inquiries, complaints handling, regulatory reporting support, vendor management, process documentation, and training for stakeholders to maintain governance and operational excellence.