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Develop AI-powered product features, solve complex technical problems, collaborate with teams, and mentor developers. Requires strong software engineering skills and AI experience.

Manage a portfolio of MSP customers to drive retention and expansion by ensuring adoption, conducting training and demos, identifying upsell opportunities, influencing renewals, resolving issues, and acting as the customer advocate across Product, Sales, Marketing, and Support.

Lead and scale Auvik's channel partner ecosystem by defining GTM strategy, building partner programs, driving partner-sourced pipeline, hiring and leading partner managers, aligning cross-functionally, and establishing operating rhythms and metrics to make channel a predictable growth engine.

Serve as the primary technical resource for presales: support Account Executives, demo and integrate Auvik into customer environments, troubleshoot escalations, create technical collateral, and relay customer feedback to product teams to drive adoption and solution fit.

The Account Executive will primarily handle new sales opportunities, working closely with prospects to solve their networking challenges and articulate Auvik's value. Responsibilities include managing a sales funnel, conducting product demonstrations, and collaborating with partner and customer success teams.

Design and lead onboarding and ongoing enablement programs for sales and customer-facing teams in a SaaS company. Partner with Product, Product Marketing, and Revenue leaders to identify capability gaps, support launches, develop content and certification, measure program impact, and manage multiple initiatives independently.

Lead and mentor a Customer Success team supporting Corp IT customers to drive adoption, retention, upsell and cross-sell. Manage customer health, renewal readiness, forecasts, and escalation. Coach CSMs on expansion discovery, renewal strategy, and commercial conversations while partnering with Sales, Product, Support, and Finance to improve outcomes.

Lead and execute product marketing strategy for Auvik's B2B SaaS portfolio. Manage and grow a Product Marketing team, own positioning, messaging, launches, and go-to-market alignment across Product, Sales, Customer Success, and Marketing to drive adoption, pipeline, expansion, and revenue. Translate market and customer insights into measurable programs and enablement.

Identify, qualify, and warm up prospective buyers for Auvik's network management software through research, outreach, high-level conversations, and meeting monthly quotas; generate opportunities and evangelize the product.

As a Customer Success Manager at Auvik, you will be responsible for managing customer accounts, driving adoption of Auvik products, ensuring customer satisfaction, and identifying growth opportunities in a SaaS environment.