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Design, develop, and maintain Amazon Connect contact flows and supporting AWS serverless services. Build integrations with enterprise systems (Guidewire, CRM), implement monitoring and incident response, develop CI/CD and IaC, drive automation and AI features, mentor junior staff, and improve contact center reliability and observability.

Design, build, and maintain scalable data infrastructure, pipelines, and governance. Support enterprise data assets, CI/CD, pipeline monitoring, MLops and production ML deployments, data quality, metadata, and performance optimization to enable analytics and decision-making.

Lead commercial pricing strategy and a team of actuarial analysts to develop, govern, and enhance pricing models. Partner with Underwriting, Distribution, and Claims to deliver profitable pricing solutions, drive predictive modelling and portfolio optimization, and mentor staff while influencing strategic business decisions.

Provide broker administration and underwriting support: respond to inquiries, manage ServiceNow tickets, troubleshoot EDI/password/telematics issues, perform transactions and policy changes in GWPC, manage accounts with CGI, handle document categorization, phone/email support, and participate in product/pricing projects.

The Senior Cloud Network Engineer designs, implements, and manages hybrid cloud network architectures, ensuring IT infrastructure reliability through collaboration and best practices while enhancing network security and disaster recovery capabilities.