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Lead risk governance for major claims transformation programs, embedding risk-informed decision-making, shaping controls for new processes and AI-enabled solutions, providing risk insights and assurance, and influencing stakeholders to balance delivery outcomes with strong risk discipline.

Lead analysis and execution of strategic transactions including developing investment thesis, financial modelling, due diligence, valuation, deal structuring, negotiation, and post-merger integration. Prepare board and executive materials, manage external advisers, and collaborate with Finance, Legal, Risk and Operations while monitoring regulatory and macro developments.

Provide legal advice across claims, underwriting and operations; manage disputes, litigation and AFCA complaints; advise on insurance law and regulatory compliance; deliver training and collaborate with stakeholders to minimise risk and support commercial objectives.

Investigate and resolve customer complaints fairly and promptly, communicate empathetically, identify root causes, drive improvements, and collaborate across teams to ensure compliant, consistent outcomes.

First point of contact for customers in a life insurance contact centre. Resolve queries, handle escalations and complaints, complete admin tasks, follow compliance and privacy rules, spot recurring issues, collaborate with teams, and undergo comprehensive product and systems training.

Manage end-to-end group life insurance claims (TPD and IP) for the REST fund, liaising with customers, advisers and medical/legal specialists to assess, calculate and finalise payments while delivering high-quality, empathetic service.

Manage and grow a panel of financial advisers to drive sales of life insurance products. Represent the company at industry events, deliver product insights and training, execute targeted engagement plans, and collaborate nationally to improve adviser outcomes and business growth.

Manage a portfolio of TPD and IP life insurance claims end-to-end, assess and finalise payments, engage medical/legal specialists and third-party providers, and deliver high-quality customer and client communication throughout the claims process.

Manage a portfolio of Lump Sum life insurance claims, ensuring compliant, high-quality, customer-focused handling. Communicate with customers and stakeholders, support process improvement, governance, and team initiatives, and maintain up-to-date industry knowledge.

Manage a portfolio of group life insurance claims (TPD/IP) end-to-end, assess and finalise payments, engage medical/legal specialists, communicate with customers and stakeholders, participate in case conferences, and contribute to team initiatives.