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As General Manager at Yassir, you will lead operations and business development in the Saudi Arabian market, focusing on growth strategies, building key partnerships, and managing the market's P&L to achieve ambitious financial targets.

The Head of User Support will lead the customer support organization, focusing on enhancing support quality and efficiency. This role involves conducting deep dives into support areas, proposing improvements for customer satisfaction, and solving tickets to identify pain points, all while ensuring high standards of first contact resolution (FCR) and overseeing thousands of support tickets across multiple countries.

In this role, you will lead operations and drive business growth for Yassir. Your responsibilities include developing strategies for the Nigerian market, managing products to meet market needs, building relationships with stakeholders, managing P&L, and leading a high-performing operational team.