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Manage and grow a portfolio of e-commerce accounts with a sales-driven focus. Own client relationships and support P&L, ensure SLA adherence, monitor KPIs, produce internal reporting, identify and drive cross-sell/upsell opportunities from proposal to contract, and maintain high customer satisfaction through trust-based relationships.

The role involves owning the full sales cycle from pitch to closing, targeting online retailers, and selling recovered revenue solutions. The candidate will work closely with leadership and current sales members to maximize market capture and represent the company at events.

Manage and grow strategic e‑commerce accounts through a sales-driven approach. Own client relationships and P&L, ensure SLA/KPI adherence, report on performance, and identify cross-sell/upsell opportunities from proposal to contract. Build trust-based relationships to maximize customer satisfaction and retention.

Manage and grow strategic e-commerce accounts, own P&L and SLAs, monitor KPIs and customer satisfaction, identify and close cross-sell/upsell opportunities, and build long-term trust-based client relationships.