Lead and grow a 5-person Customer Success team to drive activation, time-to-value, retention, and net revenue retention. Build onboarding, in-product guidance, health scoring, and AI-assisted automation. Align with Sales for expansion, feed product insights, run KPIs and forecasts, and manage executive customer relationships.

The Senior Business Development Representative will handle lead generation, qualification, and customer consultation for AI-based maintenance solutions, focusing on industrial clients. Responsibilities include conducting discovery calls, providing market intelligence, and collaborating with the sales team to optimize outreach strategies.