Provide Japanese-language customer support through email, chat, and contact forms during JST hours. Responsibilities include preparing responses, processing requests, maintaining customer records, testing products and features, reviewing translations, updating FAQs and chatbot content, reporting platform issues, simulating trading-platform problems, and coordinating with internal teams. The role requires strong Japanese and English communication, customer service experience, technical proficiency, proactivity, and willingness to learn in a remote multicultural environment.

Looking for a new team member who fits culturally and is capable. Emphasis on team fit and expertise.