As a Bilingual Customer Success Manager, you'll build relationships with clients, identify opportunities for value, mitigate churn risks, and support account expansion while leveraging communication tools like Slack and Salesforce.

Lead and coach Customer Success team members, manage case assignment and SLAs, audit renewals/upsell opportunities, handle port-out processes, maintain product and VoIP knowledge for net2phone Canada, run trainings and public webinars, assist recruiting and performance management, and update process documentation.