Generates qualified leads through prospect research, outbound calling, lead qualification, and objection handling across Canadian markets. The role answers prospect questions, supports Account Executives, meets daily productivity goals, and collaborates with sales, marketing, and SDR leadership on campaigns. Candidates should be comfortable making 85–95 calls daily, using CRM and SaaS tools, following talk tracks, and persuading prospects to attend product demonstrations.

As a Bilingual Customer Success Manager, you'll build relationships with clients, identify opportunities for value, mitigate churn risks, and support account expansion while leveraging communication tools like Slack and Salesforce.

Lead and coach Customer Success team members, manage case assignment and SLAs, audit renewals/upsell opportunities, handle port-out processes, maintain product and VoIP knowledge for net2phone Canada, run trainings and public webinars, assist recruiting and performance management, and update process documentation.