The GST Executive will act as a liaison to provide product information, resolve customer issues, and ensure high customer satisfaction. Responsibilities include onboarding clients, maintaining customer support standards, troubleshooting with internal teams, filing GST returns, and managing customer inquiries related to e-invoice and EWB.

As a GST Customer Success Executive, you'll manage the customer lifecycle, ensuring satisfaction and engagement with Masters India's solutions. Key tasks include onboarding, training, and monitoring usage to reduce churn while providing proactive solutions to customer issues.

As a GST Customer Success Manager, you will engage with enterprise clients throughout their journey to ensure product adoption, customer satisfaction, and reduced churn. Your role includes understanding client goals, demonstrating product value, resolving issues, and providing proactive solutions while fostering strong client relationships.