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Own daily reconciliation of bank accounts, payment gateways, and aggregator flows across multiple currencies and corridors. Investigate discrepancies, monitor transaction activity, support payment approvals, and manage partner queries. Build automated reconciliation, anomaly detection, alerting, dashboards, and reporting workflows using SQL, AI tools, and data analysis. Collaborate with Treasury, Tech Ops, and FX Trading while supporting audits, compliance, and finance process improvements.

Lead and develop a high-performing team managing customer service operations, ensuring quality and efficiency while aligning with strategic goals throughout the company.

Execute on-the-ground trade and brand marketing across Johannesburg and Gauteng: secure and maintain physical branding sites, manage stakeholder relationships, align locations with Agent Network growth, track and report progress, and coordinate with marketing/design while managing a personal vehicle and fuel budget.

Responsible for managing customer queries, maintaining customer relationships, and ensuring quality service delivery while supporting colleagues and departments.

The Senior BI Engineer will design scalable data models, build BI dashboards, ensure data quality, support A/B testing, and maintain KPI definitions, partnering closely with stakeholders and data teams to enable effective data-driven decision making.

Champion quality across an agile team: define test strategies, write and execute test cases, deploy and verify QA environments, perform backend and exploratory testing (APIs, queues, DB, frontend), automate tests, maintain test suites, log and triage bugs, and influence software quality organization-wide.