Draft, review, and manage end-to-end commercial contracts for Kata.ai's SaaS and enterprise AI offerings. Ensure compliance with Indonesian regulations and internal policies, mitigate legal risks, support investment and corporate secretarial matters, and provide bilingual legal drafting in Bahasa Indonesia and English while working independently in a freelance capacity.

Lead end-to-end technical support for enterprise chatbot, voice AI, and omnichannel platforms: manage triage, SLAs, incident response, RCA, capacity planning, and continuous improvement while coordinating with Engineering and Product to reduce recurring issues.

The Technical Support Engineer configures WhatsApp API, resolves technical issues, monitors system health, manages client reports, and ensures operational stability for chatbot services.