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The Renewal Specialist maintains relationships with borrowers and brokers to negotiate and renew mortgages. They assess client needs and ensure adherence to bank policies, aiming for retention and superior customer service while managing a portfolio of loans with timely communication.

The Renewals Advisor is focused on maintaining relationships with borrowers and brokers for mortgage renewals. Responsibilities include assessing client needs, providing information, negotiating renewals to ensure retention, and preparing necessary documentation while adhering to bank policies and compliance.

The Incident, Problem & Change Specialist is responsible for managing technology incidents, facilitating communication across stakeholders, and performing root cause analysis to prevent future incidents. They establish processes, manage incidents swiftly, and monitor service levels to ensure minimal disruption to operations.