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The Client Support Services Coordinator oversees ticket management, coordinates technical support and team schedules, and enhances customer service through effective communication. They support training and continuously improve processes while generating reports to assist management.

The Systems Administrator ensures the operation of Microsoft-based end-user systems, providing support, managing security, and participating in projects.

Support senior Client Success Managers to build trusted client relationships, discover business challenges, qualify opportunities for managed services, assist renewals and proposals, maintain account records, and progressively develop commercial and technical understanding through coaching and on-the-job learning.

Drive net-new client acquisition and revenue growth by developing and executing go-to-market and account plans for mid to corporate customers. Prospect, craft proposals, close deals, and convert professional services into recurring revenue. Collaborate cross-functionally and with vendors, maintain pipeline and CRM hygiene, and use data to optimise sales performance.