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The Client Support Services Coordinator oversees ticket management, coordinates technical support and team schedules, and enhances customer service through effective communication. They support training and continuously improve processes while generating reports to assist management.

The Systems Administrator ensures the operation of Microsoft-based end-user systems, providing support, managing security, and participating in projects.

Leads strategic client growth, executive engagement, consulting-led proposals, bids, account planning, and digital transformation opportunities. Oversees Cyberlogic’s Outsourced CIO capability, including engagement quality, advisory outputs, governance, stakeholder alignment, and delivery standards. The role mentors colleagues, develops consulting frameworks and collateral, supports market influence, and coordinates multidisciplinary internal and partner teams to deliver commercially sound, client-focused technology and transformation outcomes.

Owns a portfolio of technology clients, managing relationships, retention, renewals, client health, opportunity pipelines, consultative selling, commercial forecasting, and solution expansion. The role coordinates with service delivery, project, technical, procurement, and commercial teams to identify risks, develop account roadmaps, support proposals, and ensure successful client outcomes. It also includes client expectation management, CRM discipline, escalation support, peer coaching, and alignment of business needs with managed services, cloud, cybersecurity, data, automation, and advisory solutions.

Drive net-new client acquisition and revenue growth by developing and executing go-to-market and account plans for mid to corporate customers. Prospect, craft proposals, close deals, and convert professional services into recurring revenue. Collaborate cross-functionally and with vendors, maintain pipeline and CRM hygiene, and use data to optimise sales performance.