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Drive merchant acquisition and revenue growth by presenting Careem’s marketplace and delivery solutions, generating leads through field sales and networking, negotiating commercial terms, onboarding partners, maintaining CRM and pipeline records, and collaborating with internal teams to achieve sales targets and ensure merchant satisfaction.

Manage and grow a portfolio of restaurant partners in the UAE. Responsibilities include building relationships, reviewing performance data, improving operational metrics, resolving partner concerns, supporting onboarding and training, and collaborating with Operations, Marketing, and Product teams on growth initiatives and platform improvements.

Supports category management for the Ultrafresh grocery segment by executing category strategies, sourcing products, maintaining assortment, coordinating with suppliers, tracking sales and stock KPIs, managing promotions, ensuring accurate product listings, supporting replenishment, conducting market research, and preparing supplier reviews.

Lead and hands-on manage Careem's ERP department across Financials, Procurement, HCM/Payroll, and integrations. Personally triage and resolve production tickets, approve access/PRs, troubleshoot OIC/OCI and Okta issues, manage Oracle vendor relationships, drive automation (RPA/AI), run quarterly planning, and coordinate cross-functional stakeholders to ensure stable ERP operations and continuous improvement.

Lead design and delivery of real-time, cross-vertical personalization systems using graph-based retrieval, transformer-based ranking, and online learning. Own candidate generation, ranking, RAG/LLM integration, experimentation (A/B), metric tracking, large-scale model deployment, and cross-product reuse of personalization signals across Food, Quik, and Shops.

Owns partner training, quality audits, and closed-loop performance improvement for Dineout onboarding. Delivers onboarding and refresher programs, maintains SOPs and training materials, audits partner catalog data, analyzes quality trends and root causes, reports metrics, and updates training based on audit insights. The role also coordinates menu and campaign updates with restaurant partners and resolves customer escalations to maintain strong partner and customer experiences.

Own end-to-end product design for a major area of Careem's super app: set design vision, ship polished interaction and visual designs (including RTL, dark mode, localization), prototype rapidly (AI-assisted), validate with user research and data, contribute to and extend design systems, and influence cross-functional strategy.

Develop and maintain distributed backend services powering Careem’s large-scale platform. Build scalable, reliable, testable, and maintainable features using Java, Spring Boot, databases, microservices, and AWS. Collaborate with engineers, product owners, and designers in an autonomous agile team while improving engineering practices and solving complex technical problems.

Own and develop scalable Golang backend services for Careem’s Quick and Shops customer experience. Build REST APIs, integrations, data models, catalog systems, and event-driven Kafka/Avro services. Support AWS infrastructure, participate in on-call rotations, debug distributed production systems, mentor junior engineers, and collaborate cross-functionally. AI-assisted development is part of the workflow.

Own merchant performance and picking operations across UAE and Jordan, improve marketplace KPIs, build strategic roadmaps to reduce GMV leakage, manage unit economics, run business reviews, lead peak-season readiness, and manage a team of Operations Specialists while coordinating cross-functional initiatives.