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Leads client support operations for banking technology customers, serving as the primary support contact, managing incidents and escalations, ensuring SLA, audit, and compliance adherence, and coordinating internal teams and vendors. The role oversees critical incident response, supports 24/7 availability, analyzes service trends, improves processes, and maintains documentation and knowledge resources. It also requires client relationship management, technical communication, banking expertise, SQL, reporting, and rotational holiday support.

Owns credit functionality for Avaloq’s European platform. Responsibilities include gathering requirements, creating functional specifications, refining the product backlog, supporting roadmap development, collaborating with engineering and architecture teams, conducting business testing, analyzing client incidents, supporting sales inquiries, and contributing to documentation and cross-country product standardization.

Develops and executes functional, business, performance, and automated testing for complex banking software applications. Responsibilities include creating reusable test plans and cases, analyzing results, reporting defects, supporting test environments, managing testing risks, collaborating with development and project teams, and improving test management processes. The role requires adherence to SDLC practices and focuses on delivering high-quality software to financial-services clients.

Designs and operates automated Oracle database platforms across the full lifecycle, including provisioning, cloning, backup, recovery, disaster recovery, configuration, security, and decommissioning. Uses Terraform, Ansible, scripting, GitOps, and CI/CD to deliver reliable, auditable, immutable infrastructure. Collaborates with architecture, platform, operations, and DBA teams in regulated environments while improving scalability, resilience, and operational efficiency.

Analyze European and country-specific banking regulatory requirements, design and parameterize legal reporting solutions in Avaloq, and support compliance with regulators. The role includes customer and stakeholder collaboration, implementation workshops, Agile teamwork, and developing standardized reporting solutions using tools such as Fire, WKFS, or ABACUS. Candidates should demonstrate strong analytical, problem-solving, communication, and client-service skills, with banking, software engineering, SQL, or regulatory reporting experience preferred.

Design and implement high-performance backend solutions using the Avaloq and Oracle stack. Build scalable accounting components, optimize SQL and PL/SQL performance, ensure correct multi-layer implementation, resolve production defects, and improve automation, testing, and engineering standards. Collaborate with business analysts to translate requirements into reliable production software in SLA-driven financial environments.

Provides L2 technical support for wealth management and digital banking applications. Responsibilities include diagnosing incidents, debugging Oracle SQL, analyzing Unix/Linux logs, monitoring batch jobs, testing changes, conducting root cause analysis, documenting resolutions, and coordinating with development, infrastructure, L3 teams, vendors, and end users. The role requires participation in on-call support, adherence to SLAs and ITIL processes, and maintaining application knowledge and operational documentation.

Provides L2 production support for wealth management and digital platforms. Responsibilities include diagnosing application and data issues using Oracle SQL, Unix/Linux, and Java troubleshooting; monitoring batch jobs and workflows; documenting incidents; performing testing and root cause analysis; coordinating with development teams, vendors, and L1/L3 support; maintaining runbooks and knowledge bases; meeting SLAs; and participating in on-call support.

Design, develop, maintain, and support business-critical CLM and CRM applications and integrated services. Resolve production incidents, perform root cause analysis, implement tested code fixes, enhance existing functionality, and improve reliability and performance. Collaborate with business analysts, service managers, product and project teams; participate in requirements analysis, client workshops, integration testing, UAT, documentation, and agile delivery.

Design, develop, maintain, and document scalable software solutions. Deliver product workarounds and permanent fixes within SLAs, create solution designs, participate in code reviews, analyze requirements with clients, and collaborate in agile teams. The role may require shifting schedules, limited on-call support, and reasonable overtime.