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Manage a portfolio of strategic Spanish accounts to ensure retention and growth: onboard clients, drive product adoption and engagement, run business reviews, identify upsell/cross-sell opportunities, renegotiate contracts, represent customer needs to Product/Operations, and support Sales in acquisition.

Lead and coordinate pre-sales strategy for complex enterprise and public-sector deals: master the Alan platform, qualify prospects, respond to RFPs/RFIs, evangelize products, influence roadmap, support onboarding, and scale pre-sales practices across markets.

Lead and coordinate pre-sales strategy for complex enterprise and public-sector deals: master the platform, support Sales with demos and RFP responses, gather and translate customer requirements, influence product roadmap, oversee complex onboardings, and scale pre-sales best practices across markets.

Develop high‑traffic web applications and self‑serve conversion flows (discovery → quote → signup), build and optimize alan.com and marketing acquisition systems, collaborate with Marketing/Sales/Product/Data/Design, and deliver measurable improvements that drive member acquisition and revenue using the company stack.

Lead Alan's insurance compliance on member protection, translating regulatory obligations (IDD, AML/CFT, KYC, complaints, reporting) into product, operations, and tooling. Manage audits, regulatory inspections, remediation, and reporting. Build training, compliance frameworks, and cross-functional projects to scale compliance across markets (France, Belgium, Spain, Canada). Serve as primary regulator interface and drive continuous improvement of complaints and AML/CFT processes.

Ensure operational excellence and outstanding admin experience for a portfolio of key B2B accounts (5–10). Train and onboard admins, own end-to-end admin support (affiliations, payroll, invoicing), manage complex conversations and escalations, anticipate and prevent operational risks, contribute to process and tooling improvements, and collaborate with internal teams to surface product and process feedback.

Manage a portfolio of strategic and flagship accounts to drive retention, adoption, and growth. Build strong relationships with stakeholders, onboard new customers, deliver business reviews and data-driven reports, detect dissatisfaction and resolve issues, negotiate contracts, cross-sell/upsell, and act as the customer voice to Product while supporting Sales in acquiring new clients.

Lead development of proactive AI-driven sales workflows and roadmap for Account Executives. Work hands-on with prompts, connectors and evaluation, align with sales and AI platform teams, prioritize high-impact automations, and drive outcomes like reduced low-value work, faster offer creation, and higher win rates.

As a Software Engineer at Alan, you will develop a full-stack health platform that leverages AI for personalized health insights, integrating various data sources and creating a mobile-first experience that enhances user engagement and optimizes health management.

Run and improve day-to-day operational processes across pools (clinic/therapy, claims, fraud, setup). Handle onboarding, invoicing, bookings, investigations, data analysis, and cross-team coordination to ensure member satisfaction and efficiency.