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The Senior Marketing Analyst will develop and execute marketing strategies, analyze data for insights, and collaborate with partners to drive growth.

Lead Agoda's Japan strategic account management: set and execute market strategy, grow partnerships, manage and coach multiple teams, drive C-level relationships, coordinate cross-functional projects, and research market trends to deliver growth targets.

Lead regional strategic planning and program execution, define and track KPIs, conduct market and competitive analysis, deliver data-driven insights, and manage cross-functional stakeholder engagement to drive growth in North Asia.

Lead a team of WFM capacity planners to deliver capacity modelling, forecasting, reporting and KPI management. Provide coaching, performance management, stakeholder collaboration, data analysis, process improvements, and presentations to drive WFM performance and align with company objectives.

Manage and grow key accommodation partner relationships in Tokyo, identify and acquire new supply, analyze data to propose solutions, run partner training and campaigns, and deliver country KPIs and reporting.

Manage end-to-end recruitment for Supply roles: intake to offer and pre-onboarding. Partner with hiring managers, monitor pipeline metrics, use data to mitigate risks, maintain records, and collaborate with People Team functions to deliver a fair, efficient candidate experience.

Provide expert employee relations advice across Japan: coach managers on performance and misconduct, conduct investigations, manage terminations and disciplinary processes, analyze ER trends, recommend policy and process improvements, partner with HR/Legal and department stakeholders, and drive automation of HR processes such as performance management and offboarding.

Lead a team of Payment & Operations Support specialists to manage escalated payment cases, refunds, chargebacks and gateway issues. Monitor KPIs, analyze operational data using Excel/SQL/Tableau, drive root-cause investigations, partner with Finance/Risk/Operations for continuous improvement, and onboard and coach new team members while ensuring compliance and reducing financial loss.

Lead and grow major partnerships in the Americas through strategy, data-driven optimization, partner marketing, campaign execution, A/B testing, billing reconciliation, and cross-functional collaboration. Serve as partner escalation, prepare presentations and collateral, benchmark competitors, and manage multiple projects with tight deadlines on a small, scrappy team.

Provide multilingual (Korean and English) customer support via phone, email, and chat. Resolve booking issues end-to-end, meet KPIs, apply policies fairly, collaborate with internal teams on complex cases, protect customer data, and work rotational 24/7 shifts in a hybrid Seoul-based role.