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As Director of Market Growth & Strategy, you will guide the management team in strategic initiatives, collaborate with senior executives to understand market dynamics, and drive growth opportunities across North Asia while ensuring effective program adaptation to local behaviors.

As Director of Commercial Strategy, you will provide strategic direction, collaborate with senior executives across multiple functions, and drive business initiatives to identify growth opportunities in North Asia.

The Senior Capacity Planner focuses on forecasting contact center demand and analyzing operational capacity performance. This role supports the Customer Experience Group by ensuring staffing aligns with customer SLA targets and business objectives. Key responsibilities include medium and short-term forecasting, calculating staffing requirements, managing planned shrinkage, and supporting continuous improvement initiatives.