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Lead and grow major partnerships in the Americas through strategy, data-driven optimization, partner marketing, campaign execution, A/B testing, billing reconciliation, and cross-functional collaboration. Serve as partner escalation, prepare presentations and collateral, benchmark competitors, and manage multiple projects with tight deadlines on a small, scrappy team.

Lead People Technology integrations for Workday and related systems, own payroll integration roadmap (PECI), design and implement integrations with Zendesk, Greenhouse, Oracle, optimize automations, manage stakeholders, mentor team members, and drive end-to-end delivery from design through testing and deployment.

Handle high-volume customer and partner inquiries via phone, email, and chat; resolve booking issues end-to-end (changes, cancellations, payments). Meet individual and team KPIs, apply Agoda policies, safeguard customer data, and collaborate with teams to resolve complex cases while working rotational shifts in a hybrid model.

Design, build, and maintain scalable ETL/ELT pipelines and data models for CEG systems; ensure data quality, observability, and cost/performance optimization; develop internal data tools and dashboards; perform deep-dive analytics; define metrics and KPIs; partner with stakeholders; mentor engineers; and at Staff level drive roadmap and cross-team data architecture.

Provide multilingual (Korean and English) customer support via phone, email, and chat. Resolve booking issues end-to-end, meet KPIs, apply policies fairly, collaborate with internal teams on complex cases, protect customer data, and work rotational 24/7 shifts in a hybrid Seoul-based role.

Manage a portfolio of hotel partners as the main commercial contact: build relationships, analyze performance metrics, recommend actions to improve visibility and revenue, support adoption of Agoda programs and tools, coordinate cross-functional issue resolution, and prepare business reviews and account records.

The Account Executive is responsible for growing Agoda's supply network by managing high growth partners, maximizing value, and communicating effectively to enhance business relationships.

As Associate Director, you will develop Agoda's Korea strategy, manage key partnerships, lead teams, and drive business growth while ensuring competitive advantage in the market.

The Senior Manager, Flight Supply will lead Agoda's Flights strategy in Singapore and Malaysia, focusing on partner negotiations, market presence, and execution excellence to drive growth and customer experience.

As an Account Executive at Agoda, you will enhance Agoda's supply network by liaising with high-growth partners, identifying revenue opportunities, conducting training, and managing partner relationships efficiently.