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Manage a 75-100 hotel portfolio for Agoda's mid-tail segment, build partner relationships remotely, improve supply metrics through data-driven recommendations, activate products and promotions, use Agoda tools for outreach and reporting, and handle partner escalations.

Coordinate global mobility and visa administration: support business visa applications, renewals (focus Malaysia), document preparation and review, update internal systems and trackers (Workday, SharePoint), assist with remote work/tax coordination, invoicing, and team projects to improve employee relocation experience.

Lead multi-site, multi-country customer and partner operations across the region, owning service quality, efficiency, resiliency, and cost. Translate strategy into a 12–18 month regional roadmap, sponsor cross-site initiatives, scale tools and best practices, strengthen resiliency playbooks, align stakeholders, and develop regional leadership and talent pipelines.

Lead Agoda's Malaysia commercial strategy and a multifunctional team to grow partner relationships, meet country commercial and profitability targets, implement partner productivity strategies, conduct market research, and represent Agoda at industry events.

As a Strategic Account Manager, you will manage relationships with key accommodation partners, analyze data to drive growth, and acquire new supply sources.