Manage a portfolio of 20–30 enterprise accounts, developing success plans, monitoring account health, retaining and expanding customer relationships, and identifying upsell opportunities. Build senior stakeholder relationships, coordinate internally to resolve incidents and billing issues, maintain Salesforce records, and advocate for customer needs. Use logistics knowledge, data, and AI/ML tools to drive platform adoption, customer satisfaction, booking growth, and reduced churn.

Manage a portfolio of 20–30 enterprise accounts, building senior stakeholder relationships, monitoring account health, driving adoption, retention, upsell and cross-sell opportunities, and coordinating internal teams to resolve incidents, service requests and billing issues. Develop customer success plans, conduct structured engagement and QBRs, maintain Salesforce records, and use logistics, commercial and customer data to improve outcomes and reduce churn.

Provide technical leadership for Shippit's AWS cloud platform, building and operating an internal platform-as-a-service. Design scalable infrastructure-as-code solutions, manage multi-account AWS environments, and drive GitOps adoption. Improve reliability, performance, security, cost efficiency, and developer experience while supporting production troubleshooting, root-cause analysis, and post-mortems. Collaborate with software, data, and product teams on cloud-native architecture, technology decisions, and platform adoption.