Provide timely technical support to SaaS customers through troubleshooting, issue escalation, ticket documentation, knowledge base creation, feedback analysis, and cross-functional collaboration. Assist with integrations, APIs, onboarding, support analytics, software testing, and process improvements while partnering with Customer Success, Product, Development, and Sales teams to improve customer engagement and product value.

Own the full-cycle B2B software sales process, from lead generation and pipeline development through demonstrations, proposals, negotiations, and closing. Acquire new SME and enterprise customers, exceed revenue targets, build lasting client relationships, collaborate with Customer Success and Product teams, monitor market and competitor activity, and represent SafetyIQ at industry events and networking meetings.