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Provide phone and email support for HammerTech customers, troubleshoot technical, login, and user-process issues, recommend solutions, and assist with system configuration and updates. Collaborate with Development to resolve bugs and with Product to communicate customer feedback. The role also includes basic customer training, support article updates, process improvement, and occasional project work while managing priorities and maintaining strong customer relationships.

Implement and configure HammerTech’s SaaS platform, manage client implementation projects, create and deliver training, provide technical and customer support, report project status, maintain knowledge-base content, and improve business processes. The role requires strong organization, communication, stakeholder management, analytical problem-solving, and the ability to manage competing priorities while becoming an expert in the platform.

Owns integrated global marketing campaign execution across North America, Australia, and the UK/Ireland. The role manages campaign planning, timelines, budgets, agencies, vendors, cross-functional coordination, performance dashboards, attribution, and leadership reporting. It also leads HammerTech’s global account-based marketing strategy and directly executes the North American ABM program, partnering with sales, revenue operations, and regional marketing teams to accelerate pipeline.

Manage enterprise customer accounts after implementation, driving software adoption, renewals, revenue expansion, and reduced churn. Develop customer health strategies, identify risks and revenue opportunities, resolve issues, and maintain strong customer relationships. Mentor team members, lead discussions, support implementation handoffs, ensure contractual and regulatory compliance, and collaborate with Sales, Marketing, Product, and Technology. The role also requires expertise with customer success tools, business planning, process improvement, and construction safety software.

Full‑stack senior engineer working on backend and frontend features for a SaaS safety platform. Develop and maintain APIs, microservices, containerised deployments, UIs, observability, and AI-powered product features. Troubleshoot production issues, adopt AI-assisted engineering tools, collaborate cross-functionally, mentor teammates, and drive DevOps and agile practices.