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Own the 120-day activation process to convert signed accounts into revenue-generating customers. Manage onboarding, integrations, spend migration, and adoption to achieve 80%+ spend penetration, collaborate across Sales, Product, and Risk, and continually improve activation playbooks to scale outcomes.

Own the 120-day activation process for newly signed accounts, driving onboarding, spend migration, and product adoption to achieve 80%+ spend penetration. Manage multiple activations, align Sales, Product, and Risk, remove blockers, and continuously improve playbooks and automation to accelerate time-to-value and commercial outcomes.

Own Float's self-serve acquisition and activation end-to-end. Run a high-volume experimentation program, iterate quickly with engineering and design, launch repeatable acquisition channels, prioritize backlog, and use AI to prototype, ship, and learn. Share learnings across teams to drive faster customer activation and growth.

Manage onboarding and ongoing success for a book of customers in Quebec: build relationships, define success metrics, drive product adoption, monitor health signals, mitigate churn risks, identify expansion opportunities, and relay customer feedback to product and cross-functional teams.

Own and improve mid-market card issuance and activation: automate provisioning (HRIS/SCIM), reduce time-to-first-spend, instrument Action Items, and drive active cardholder penetration through data-driven product execution and cross-functional collaboration.

Lead Customer Success operations to scale post-sales workflows: design onboarding-to-expansion journeys, build CS operating systems and tooling, develop health scoring and forecasting, create account planning and risk programs, automate workflows, and deliver dashboards and insights that improve retention, expansion, and operational efficiency.

Lead and scale an outbound XDR team (ISR/SDR/BDR): own pipeline targets, hire and coach reps, build AI-first prospecting workflows, manage the tech stack, partner with RevOps/marketing, and improve deal size, velocity, and activation.

The Senior Product Marketing Manager at Float will drive product adoption, create effective messaging, and manage cross-functional commercialization. Responsibilities include developing strategies for customer engagement and lifecycle programs, partnering with various teams to enhance product usage, and using data to measure success and influence product direction.

As Head of Product Marketing, lead customer adoption and value realization for Float's multi-product platform, enhance positioning, and collaborate across teams.