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Drive revenue by acquiring and managing mid-market B2B customers (20–500+ employees). Own the full sales cycle—discovery, demo, negotiation, and close—using a consultative approach. Build stakeholder relationships, meet monthly targets, and collaborate with Marketing, Product, and Customer Success to represent customer needs and improve the product.

Lead and grow a small IT team owning employee onboarding/offboarding, endpoint and SaaS support, access management, MDM administration, AV systems, and IT roadmap/automation. Partner with Security, Corporate Engineering, People Operations and Office Management to deliver reliable onsite and remote support, improve processes, and align IT work to business goals.

Build and evolve product features across backend and frontend technologies. Collaborate with Product and Design teams to improve user experiences and take ownership of features in production.

As a Customer Success Manager, you'll ensure effective onboarding, drive adoption, manage customer relationships, mitigate risks, and promote product use to enhance customer experience and retention.

Partner with the SVP, GTM to design and run the GTM operating model: OKR tracking, business reviews, cross-functional prioritization, and leadership/board reporting. Translate ambiguous priorities into structured plans, maintain single sources of truth, drive cross-functional Sales/Marketing/Partnerships/CS initiatives, represent the SVP when needed, and help build and scale the GTM org.

Build and own marketing attribution, PQL scoring, and funnel diagnostics to close gaps between self-serve and sales-managed motions. Run experiments to improve CAC and other efficiency metrics, partner with Growth PM and BDRs, and bring order to HubSpot/Salesforce/Braze integrations and reporting to become the trusted source of truth for Growth and Sales Ops.

Owner of Float's Snowflake architecture and ingestion layer: build orchestration, observability, data quality and contracts, CI/CD for data code, support ML pipelines, and collaborate with analytics, data science and product teams to deliver reliable, cost-efficient, governed data.

Lead Customer Success operations to scale post-sales workflows: design onboarding-to-expansion journeys, build CS operating systems and tooling, develop health scoring and forecasting, create account planning and risk programs, automate workflows, and deliver dashboards and insights that improve retention, expansion, and operational efficiency.