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Own solution design for existing bank partner requests, including moderate-complexity implementations. Lead onboarding automation workshops, product demonstrations, expansion conversations, and GTM enablement. Develop ERP and product expertise while maintaining solution documentation and improving team workflows and tooling. Collaborate on strategic initiatives and cross-functional projects, independently managing client engagements and competing priorities.

Owns payments and bank connectivity for assigned partners, translating commercial and technical requirements into integration specifications, mappings, acceptance criteria, test plans, and delivery artifacts. Coordinates architecture, engineering, QA, certification, UAT, production readiness, incident escalation, and post-mortems. The role manages bank relationships, technical trade-offs, platform exceptions, reusable connectivity standards, and partner go-live activities while mentoring junior business analysts.

The Senior Account Executive will manage complex sales cycles targeting major banks, develop strategies, and collaborate internally to drive sales success.

Creates and maintains API documentation, product guides, training materials, interactive demos, and knowledge-base content. Manages documentation workflows and release cycles using Jira and related tools, translates technical product features for varied audiences, designs visual enablement content, and continuously improves documentation based on feedback and effectiveness data. Collaborates across Product, Engineering, and Customer Success while optimizing internal and external documentation experiences.

Develop backend services for accounting software integrations and plugins. Design and implement complex solutions using Java, relational and non-relational databases, distributed systems, microservices, AWS, Docker, and Kubernetes. Build external API integrations and maintain comprehensive unit, integration, and performance testing. The role involves project ownership, collaboration with engineering teams, and contributing to banking integrations through APIs or SFTP.

Manage multiple SaaS implementation projects for banking customers, coordinating internal engineering teams and client stakeholders. Responsibilities include project planning, timeline and milestone tracking, risk mitigation, resource coordination, status reporting, bank onboarding, customer requirements gathering, documentation, process improvement, and revenue-related project monitoring. The role also supports training materials, product feedback, and cross-functional collaboration with Product, Engineering, Finance, and Accounting.

Own recurring FP&A analysis supporting company growth. Responsibilities include maintaining financial and revenue forecasts, coordinating budget-owner reviews, updating expense and headcount projections, explaining variances, managing assumptions and forecast versions, producing KPI and executive reporting, supporting board and IRAP data requests, reconciling outputs, strengthening spreadsheet controls, and automating recurring updates. The role collaborates with Go-to-Market, Sales, People, and other stakeholders.

Provide advanced technical support for FISPAN’s enterprise banking and ERP integrations. Troubleshoot complex client issues, manage Tier 1 tickets, meet SLAs, investigate errors using telemetry platforms, administer ERP portals, and escalate incidents appropriately. Support team members through knowledge sharing, collaborate with Product and Tier 2 teams, improve processes, and develop automation workflows using Gemini, n8n, and Jira.

Own strategic and commercial accountability for FISPAN's largest bank partnerships. Build C‑level relationships, negotiate complex multi‑year expansion deals, drive institutional adoption across bank departments, scale post‑land usage, mentor team members, and lead joint product and marketing initiatives.

Manage strategic B2B SaaS partner accounts, serving as the primary contact for relationship management, escalations, business reviews, onboarding, support, and change initiatives. Define success metrics, improve adoption and retention, identify revenue opportunities, coordinate training, communicate product updates, and advocate for partner needs internally. Track performance metrics and provide executive updates while acting as a platform subject matter expert.