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Own a portfolio of enterprise customers as their trusted advisor, driving product adoption, value realization, retention, renewals, and advocacy. Establish success metrics, conduct business reviews, analyze usage, identify risks, resolve issues cross-functionally, and support feature adoption. The role requires strong relationship management, commercial acumen, SaaS experience, and familiarity with customer success tools and digital workplace platforms.

Partner with Account Executives on complex North American enterprise deals. Lead discovery, solution strategy, value-based storytelling, executive engagement, tailored demonstrations, workshops, and RFP/RFI responses. Advise prospects on hosting, security, authentication, integrations, architecture, risk, and feasibility. Influence commercial decisions, collaborate cross-functionally, mentor peers, and establish best practices for enterprise pre-sales.

The Product Manager will identify and prioritize feature opportunities, contribute to the product roadmap, document functional requirements, create user stories and wireframes, and oversee feature delivery. They will collaborate with Sales, Marketing, Customer Community, Product Engineering, and development teams; monitor market and technology trends; review platform improvements; and help shape delivery messaging and customer value.

Provide L2/L3 incident-driven support for Unily's SaaS platform: triage, diagnose using logs/traces/metrics, reproduce issues, maintain ServiceNow records, coordinate with Product and Engineering, implement mitigations, contribute to RCAs and runbooks, and participate in shift/on-call rotations to ensure continuous coverage.

Design and ship high-quality, AI-native UX/UI for an enterprise Employee Experience platform. Rapidly prototype, validate, and iterate solutions; lead research, workshops, and collaboration with Product and Engineering; uphold design systems and WCAG compliance while mentoring peers.

As a Customer Support Engineer, you will handle client interactions, troubleshoot issues, and deliver high-quality technical support efficiently using CRM and AI technology.