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Implement pre-designed Microsoft 365 and Entra configuration changes, maintain Intune and endpoint hardening, monitor security alerts across EDR and SIEM, triage anomalies, build automation with PowerShell/Microsoft Graph/Bash and Power Automate, collect compliance evidence, and report to the Cyber Security Manager.

Manage AI and Automation initiatives, leading the AI roadmap and adoption while collaborating with multiple departments. Oversee project delivery and govern AI agents.

Manage and grow relationships with PBSA and BTR operators to optimise listings, generate leads, and increase tenancy conversions. Run frequent strategic meetings and industry events, deliver data-driven performance reports, ensure portfolio data accuracy, collaborate with product/content/marketing teams, and implement process improvements. Field-based role with national travel to build in-person relationships and drive partner success.

Own and deliver multichannel B2B client acquisition campaigns across email, social, content, ABM and events. Develop PBSA/BTR go-to-market, write conversion-focused copy, build nurture journeys in email automation, segment prospects, collaborate with business development, and use AI to improve workflows and content to hit acquisition KPIs.

Handle inbound/outbound cancellation requests, identify and resell saveable customers, process transactional cancellations accurately, use Salesforce to manage cases, meet retention targets and commission goals, support B2C operational tasks during quiet periods, and contribute to developing retentions processes within a collaborative office-based team.