Top Tech Jobs & Startup Jobs

Provide high-touch, tailored support to Premium SME members via phone, chat, and email. Manage complex, sensitive cases end-to-end, deliver exceptional CSAT/QA performance, build long-term relationships, mentor colleagues, and contribute to process improvements while working flexible shifts including weekends and holidays.

Provide first-class support to paid-plan SME members via phone and other channels, nurture relationships, resolve issues, identify upsell/usage opportunities, work shifts/weekends, and use data to inform member engagement and plan optimization.

Support employee lifecycle processes (onboarding, changes, leave, offboarding), assist payroll preparation, maintain HR records and systems, manage People Service Desk, support benefits and compliance, document processes, coordinate with stakeholders, and contribute to People Operations projects and improvements.

The Senior Account Executive will manage small business customers through the application process, build relationships with commercial lending partners, and articulate various finance options while maintaining records in Salesforce.

As an Engineering Manager, you will manage a cross-functional team to deliver and oversee products essential for SMEs, ensuring quality and stability while driving continuous improvement and technical excellence.

Lead design, maintenance and governance of Treasury policy and end-to-end Flow of Funds documentation across products and legal entities. Partner with Product, Finance, Risk, Compliance, Legal and Operations to embed controls, support product launches, drive documentation standards, and respond to audits and regulatory reviews. Influence senior stakeholders and oversee policy review and remediation.

Lead commercial strategy for Tide's UK insurance products: own revenue, forecasting, analytics-driven product prioritisation, GTM and launch execution, cross-functional stakeholder management, and campaigns to drive sales and renewals and increase customer lifetime value.

Provide Level 2 support to SME members across phone, chat and email; troubleshoot product issues, spot recurring problems, produce reports, give product feedback to Product and Ops, mentor Level 1 colleagues, and help improve workflows.

Design and operate threat detection and automation across cloud, SaaS, and endpoints. Build SIEM detections, custom log parsers, automate responses (SOAR), hunt threats, lead incident investigations, and support on-call for detection uptime and quality.

Manage inbound and outbound SME funding opportunities, assess business needs, match customers to lending products, maintain Salesforce records, deliver high-quality customer service, and share insights to improve processes and team outcomes.