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Manage and grow customer relationships across technical, business, and product areas; train clients, introduce new features, identify opportunities and risks, provide feedback, and collaborate cross-functionally to ensure client success.

Manage and grow customer relationships by supporting technical, business, and product needs. Deliver training and webinars, introduce new features, identify opportunities and risks, collect client feedback, and collaborate with Sales, Solution Architects, Product, Legal, and Marketing to ensure customer success.

Leads the EU/UK partnerships team, develops regional partnership strategy, and drives revenue through reseller and referral channels. Responsibilities include acquiring and managing partners, growing existing relationships, overseeing the full partner lifecycle, coaching Partner Managers, reporting performance, and improving internal processes. The role requires strong SaaS alliance sales experience, cold outreach capability, and hands-on leadership. It is UK-based, preferably in London, with two office days weekly and monthly European travel.

Investigate emerging fraud patterns and anomalous activity using live production data. Develop and tune rules, alerts, supervised and unsupervised models, anomaly detection, and link-based analysis. Evaluate fraud signals, false positives, missed fraud, and detection quality; identify data-quality and modeling issues; and turn findings into product recommendations and client-case support.

Own the end-to-end consumer support experience for Sumsub ID, improving self-service, AI support, help content, escalation flows, and launch readiness. Analyze support and product data to identify friction, reduce avoidable contacts, improve CSAT and resolution quality, and drive product and process improvements across Product, Design, Engineering, and Support teams.

Own the client dashboard user experience and drive onboarding, activation, feature adoption, and retention. Lead dashboard redesigns, self-service communications, product tours, experiments, and funnel optimization. Manage features through discovery, milestone definition, cross-functional alignment, and production launch while coordinating Product, Design, Marketing, and Engineering. Contribute to related marketplace and Web SDK initiatives in a B2B SaaS environment.

Own the strategy and execution of AI-powered AML and compliance products, including screening, transaction monitoring, risk scoring, automation, and agentic workflows. Translate regulatory and commercial requirements into technical specifications, APIs, schemas, webhooks, and logic. Lead features from discovery through deployment and billing, improve detection accuracy and reduce false positives, create monetizable modules, and serve as the technical expert for clients and partners.

Own the Reusable KYB product, driving adoption, customer value, and roadmap execution. Partner with B2B customers to identify problems, prioritize initiatives, and translate feedback into measurable improvements. Collaborate with engineering and analytics on product delivery, while balancing strategic vision with sprint execution. The role requires B2B product management experience in regulated technology domains and familiarity with APIs, webhooks, microservices, digital wallets, and identity infrastructure.

Build and scale B2B demand generation across LATAM markets. Manage paid acquisition campaigns on LinkedIn, Google Ads, Meta, and regional platforms; optimize budgets, funnel performance, cost per demo, and qualified lead generation. Collaborate with Field Marketing, Sales, and Product Marketing while testing scalable acquisition strategies tailored to regional market nuances.

Develop and refine global pricing models, evaluate unit economics and margins, structure complex deals, support negotiations, review non-standard commercial terms, and improve pricing calculators, approval frameworks, guidelines, and commercial tools. Provide guidance and training on pricing, product economics, and commercial trade-offs while balancing revenue, profitability, customer value, and risk.