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Provide L2 technical support for Sumsub's B2B platform: troubleshoot and configure integrations, analyze technical issues, own escalations, coordinate with engineering teams, and communicate solutions to clients in English and Mandarin.

Design and implement backend services and data-processing algorithms for remote identity verification; build internal compliance tools; apply TDD and A/B testing; automate and optimize CI/CD; monitor, troubleshoot, and performance-tune cloud distributed systems.

Manage and optimize DocuSign and contract-management processes, implement AI-driven tools, build legal metrics dashboards, create standardized templates and playbooks, and draft/ negotiate tech and vendor agreements under English law while partnering with stakeholders to scale legal operations.

Perform deep-dive testing across web, mobile SDKs, and APIs; define acceptance criteria with product and engineering; troubleshoot using logs, DB queries, and browser tools; identify edge cases, document root causes, and advocate for product quality in a remote, agile environment.

Conduct outbound prospecting and lead generation for B2B SaaS clients (focus Mexico). Perform cold outreach via LinkedIn, email and calls, research target accounts and decision-makers, push qualified leads to demo calls, and maintain CRM activities while supporting Business Development Managers.

Conduct outbound prospecting and lead generation for global clients with focus on Colombia. Perform cold outreach (LinkedIn, email, calls), research target companies and decision-makers, craft value propositions, push prospects to demo calls, and support Business Development Managers while maintaining CRM records and meeting monthly qualified-opportunity quotas.

Lead contract drafting, review, and negotiation for complex commercial agreements (primarily English law); design and optimize contract management processes and CLM automation; manage legal projects and stakeholder alignment; advise cross-functional teams on contract risk, compliance, and data protection (GDPR); support scaling and process improvements within the Contracts team.

Manage accounts from onboarding through renewal, guide clients on technical, business and product issues, handle quotes/agreements/NDAs, prospect and run targeted outbound outreach, introduce new features, and collaborate cross-functionally to ensure smooth client journeys and retention.

Manage complex terminations and grievance investigations end-to-end while partnering with HRBPs, Legal, and Payroll. Own HR operations including onboarding/offboarding, contract administration, HRIS data accuracy, reporting, and SOP improvements. Provide advisory support to managers and leaders on performance management, disciplinary actions, and compliance with international labor law.

Build and scale the LLM-driven Summy AI Copilot: design agentic orchestration, hybrid retrieval/RAG, secure Text-to-SQL, observability/evaluation, and production-grade LLM pipelines and microservices.