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Develop and maintain scalable React and React Native interfaces for web and mobile applications. Build reusable frontend components and libraries, translate designs into polished experiences, manage data flows with Apollo, optimize performance and accessibility, write tests, resolve bugs, and collaborate with backend engineers through agile development practices.

Designs, builds, and maintains secure, scalable AWS and hybrid infrastructure. Manages Kubernetes, ECS, serverless platforms, CI/CD pipelines, Infrastructure as Code, DevSecOps controls, observability, backups, disaster recovery, and incident response. The role also requires production system administration, technical documentation, cross-functional collaboration, and on-call participation.

Manage a portfolio of mid-market B2B SaaS customers, monitoring account health, engagement, adoption, risk, and retention. Lead value-focused customer engagements, business reviews, and success planning while building stakeholder relationships. Collaborate with Contract Managers on renewals and expansion opportunities, develop recovery plans for at-risk accounts, maintain CRM records, and use customer insights, automation, and AI-assisted tools to improve engagement and scalable customer success processes.

Manage a portfolio of public-sector clients throughout the contract lifecycle. Build relationships, support onboarding and product adoption, lead business reviews, monitor account health, identify risks, and drive engagement, satisfaction, advocacy, renewals, and expansion. Analyze customer data to identify trends and influence stakeholders while collaborating with Contract Management, Product, Marketing, Support, and Finance teams. Maintain accurate account records and provide proactive solutions to customer needs.

Leads and mentors QA engineers while remaining hands-on with automated testing. Plans functional, integration, and regression testing; establishes QA standards; integrates automated checks into CI/CD pipelines; manages quality risks; improves processes; collaborates with stakeholders; and reports testing progress, quality, and risks to management.

Own the complete bid lifecycle across public and private sectors, from opportunity qualification and bid/no-bid decisions through submission, presentations, negotiations, and contract award. Develop win themes and differentiated responses, manage concurrent timelines, oversee debriefs and pipeline visibility, and engage senior commercial, sales, product, legal, finance, and client stakeholders. Ensure public-sector procurement compliance, support private-sector pricing strategy, and maintain reusable bid content. Apply AI tools and prompt engineering to improve bid management.

Manage a portfolio of 60+ mid-market accounts, focusing on engagement, retention, account health, adoption, and long-term customer value. Responsibilities include monitoring usage and risk signals, conducting QBRs and workshops, building stakeholder relationships, supporting renewals and expansion with contract managers, driving advocacy, gathering feedback, and maintaining accurate customer success records.

Own the marketing operations function across HubSpot automation, Salesforce integration, lead scoring, nurture, attribution, analytics, and funnel performance. Manage demand-generation agencies, campaign strategy, reporting, pipeline targets, budget tracking, and vendor relationships. Diagnose funnel and data-quality issues, improve conversion rates, and provide leadership with channel ROI and MQL-to-SQL insights. The role requires strategic judgment, hands-on systems expertise, and management of multiple concurrent workstreams.

Design, build, and maintain high-performance Go microservices; implement gRPC/REST APIs; design schemas and queries for DynamoDB, Elasticsearch, and MySQL; work with event-driven distributed systems and AWS; write tests; collaborate with DevOps and cross-functional teams to deploy and troubleshoot production services.