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As a Customer Success Specialist, you'll handle customer inquiries about Laka's products and assist with claims processing. You'll work with both customers and B2B partners to ensure a seamless experience, gather feedback for improvements, and collaborate with a dedicated CX team across the UK and NL.
As a Customer Success Specialist at Laka, you will support customers and partners with inquiries related to insurance products and claims processing via web chat and email. Collaborating with the CX team, you'll ensure a seamless experience while collecting feedback for improvement.
As a Software Engineer at Laka, you will build and maintain a microservices platform, develop REST APIs for partners, and create cloud applications using a range of technologies. The role focuses on improving Laka's unique insurance model for cyclists across Europe.
As a Software Engineer at Laka, you'll contribute to building and operating the company's microservices platform, delivering cloud applications, and developing REST APIs for partnerships, all within a collaborative and dynamic environment focused on innovative insurance solutions.
The Customer Success Specialist will provide support to customers and potential customers regarding Laka's products and services, assist in filing claims, liaise with B2B partners, and collate feedback to improve customer experience. The role focuses on enhancing the overall satisfaction in customer interactions.
In this role, you will help build and expand Laka's microservices platform and develop cloud applications/services using modern JavaScript and GoLang technologies, while also creating REST APIs and collaborating within a remote engineering team.
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